Return and Refund Policy

Effective Date: [2026]

At WEB FASHIONS, customer satisfaction is important to us. We strive to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unwashed, and in original condition

  • Include original tags and packaging

  • Be returned within [5 DAYS] of delivery

  • Have proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

  • Customized or personalized products

  • Items purchased during clearance or special sale events

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling by the customer

For hygiene and quality reasons, WEB FASHIONS reserves the right to refuse returns that do not comply with our return standards.

3. Return Process

To request a return, please contact us at:
info.webfashions@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for return

  • Photos (if the item is damaged or defective)

Once your request is reviewed and approved, return instructions will be shared with you.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [48 HOURS] of delivery.

Customers may be asked to provide:

  • Clear photos/videos of the product

  • Packaging images

  • Order details

After verification, we may offer:

  • Replacement product

  • Store credit

  • Full or partial refund

WEB FASHIONS is committed to resolving such issues as quickly as possible.

5. Exchange Policy

We may offer exchanges for:

  • Size-related issues

  • Damaged or defective products

  • Incorrect items received

Exchange availability depends on stock availability.

If the requested replacement item is unavailable, an alternative resolution may be provided.

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take approximately [2-3 working days] to reflect, depending on your payment provider or bank

Shipping charges are generally non-refundable unless the return is due to our error.

7. Return Shipping Costs

Customers may be responsible for return shipping charges unless:

  • The product received was damaged

  • The wrong item was delivered

  • The product was defective

In eligible cases, WEB FASHIONS may cover return shipping costs or provide return pickup assistance.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at info.webfashions@gmail.com

We will assist you in resolving the issue promptly.

9. Cancellation Policy

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

To request cancellation, contact us immediately at:
info.webfashions@gmail.com

10. Contact Us

For any return, refund, or exchange-related queries, please contact us:

WEB FASHIONS
Email: info.webfashions@gmail.com
Business Hours: Monday-Friday
Location: Yalahanka, Bengaluru

We appreciate your trust in WEB FASHIONS and are committed to providing a fair and customer-friendly shopping experience.